Legal
SMS Terms
These are the terms of Guild Alerts, our text message programme. Joining is optional and free, and you can leave at any time by replying STOP. If you have not signed up, none of this applies to you and we will not text you.
On this page
1. The programme
Guild Alerts is operated by The Adventurers Guild LLC of Port Charlotte, Florida. It has two streams, and they are separate on purpose:
- Order alerts. Messages about something you specifically asked us to do — a card you asked us to hold, a buylist offer you are waiting on, a pre-order that has landed, a repair or grading submission coming back. These relate to a transaction between you and us.
- Shop news. Restocks, new set releases, changes to our hours, and announcements about things happening at the shop. This is the marketing stream.
You choose them independently — taking order alerts does not sign you up for shop news. Agreeing to either is never a condition of buying anything from us or selling anything to us. If you would rather we emailed or just told you in person, say so and that is what we will do.
Replying STOP ends both streams, not just one. That is how the carriers require a stop keyword to behave, and we would rather honour it broadly than leave you still receiving texts you thought you had cancelled. If you want to keep order alerts and only drop shop news — or the other way round — email contact@theguildpos.com and say which, and we will set it by hand.
2. How to join
There are four ways to subscribe. Whichever you use, you choose the streams you want separately, you must be 18 or older, and the mobile number must be yours or one you are allowed to enrol. No box is ever ticked for you.
On our website. Go to our Guild Alerts page, enter your mobile number, and tick the box for each stream you want.
By scanning a QR code. The QR code on our contact page, on the card at our counter and printed on receipts opens that same web form. Scanning a code subscribes you to nothing on its own — it is only a shortcut to the link, and you still tick the boxes yourself.
On paper, in the shop. Ask any member of staff for a Guild Alerts form. It carries the same four tick boxes and the same wording as the website — you can read it here before you come in. We enter it the same day and you get the same confirmation message. If a piece of paper in front of you does not say those things, it is not ours and you should not sign it.
By text message. Text GUILD to join order alerts, or NEWS to join shop news, to our programme number (941) 206-8381. One keyword grants one stream and not the other, and neither revives a subscription you previously cancelled with STOP. Texting a keyword counts as your written agreement to receive messages on that stream. Message and data rates may apply.
3. How often we message
Order alerts: only when there is something to tell you. There is no schedule — if nothing you asked about has moved, you get nothing.
Shop news: message frequency varies, and no more than 6 messages per month. In a quiet month it will be none.
We send between 9am and 8pm Eastern. We will not text you in the middle of the night.
4. What it costs
We do not charge anything for Guild Alerts. Message and data rates may apply — those are charged by your mobile carrier under whatever plan you have with them, and they apply to the messages you send us as well as the ones we send you. If you are not sure what your plan includes, ask your carrier. Help and STOP messages are free from us but may still be billed by your carrier as ordinary texts.
5. How to stop
Reply STOP to any message from us. We also accept END, CANCEL, UNSUBSCRIBE and QUIT.
You will receive one final message confirming you have been removed, and after that we will not text you again unless you sign up afresh. You do not have to explain yourself and it will not affect how you are treated in the shop.
If STOP does not work for any reason, email contact@theguildpos.com and we will remove you by hand. Tell us the number.
6. How to get help
Reply HELP to any message and you will get back the programme name and how to contact us. Or email contact@theguildpos.com at any time — a real person reads it.
7. Carriers and delivery
Guild Alerts is supported on the major US carriers, including AT&T, Verizon Wireless, T-Mobile, Sprint, Boost, Cricket, MetroPCS, U.S. Cellular, Virgin Mobile and their associated regional and prepaid brands. Carrier support can change without notice.
Messages are delivered on a best-effort basis. Carriers do not guarantee delivery, and neither can we. Carriers are not liable for delayed or undelivered messages, and we are not able to promise that a message arrives, arrives on time, or arrives at all.
That has a practical consequence worth stating plainly: do not rely on a text message alone for anything that matters. If you are waiting on a card being held for you, we will also keep it for the period we agreed regardless of whether the text got through. If something is time-sensitive, email us or come in.
8. Your number
Give us a mobile number that is yours and that you are authorised to enrol. If you enrol a number that belongs to someone else, you are responsible for what follows.
Tell us when you change your number. Numbers get recycled and handed on, and the person who ends up with your old one did not sign up for anything. Email us and we will update or remove it.
9. Age
You must be 18 or older to join Guild Alerts, and the number must be yours or one you have permission to enrol. Younger customers are very welcome in the shop — a text programme just is not the right way to reach them, because it involves an agreement and somebody's phone bill.
10. Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your number goes to our messaging provider and your carrier so that the message can physically reach you, and nowhere else. We do not sell, rent or trade phone numbers.
The full detail is in our Privacy Policy, and the section headed Text messages and your mobile number is the one that governs this.
11. Changes and contact
If we change these terms we will update the date at the top of this page. A change that affects what you receive or how often will be announced in the programme itself before it takes effect, so you can leave if you would rather not.
The Adventurers Guild LLC
2595 Tamiami Trl, Suite C
Port Charlotte, FL 33952
contact@theguildpos.com